Returns & Refund Policy

1. Overview

At Ecove, we want you to be completely satisfied with every purchase. If you are not satisfied for any reason, you may return most items within 7 days of delivery for a full refund or exchange, subject to the conditions below.

2. Eligibility

To be eligible for a return, your item must:

• Be returned within 7 days of the delivery date
• Be unused and in the same condition you received it
• Be in its original packaging with all tags, accessories, and manuals included
• Be accompanied by your order number or proof of purchase

3. Non-Returnable Items

The following categories are not eligible for returns:

• Perishable goods (food, groceries, flowers)
• Digital products, software licenses, and download codes
• Underwear, swimwear, and intimate apparel (hygiene reasons)
• Hazardous materials
• Items marked as “Final Sale” or “Non-Returnable” on the product page
• Items that have been used, altered, or damaged after delivery
• Custom-made or personalised products

4. How to Initiate a Return

1. Log in to your Ecove account and go to My Orders.
2. Select the order and click “Request Return”.
3. Choose your return reason and upload photos if the item is damaged or defective.
4. Submit your request. You will receive a confirmation email within 24 hours.
5. Once approved, follow the instructions to ship the item back to the vendor.

Need help? support@ecove.com.ng

5. Defective or Wrong Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free return pickup and send a replacement or full refund at no additional cost.

6. Refund Processing

Once your return is received and inspected:

• You will be notified by email of the approval or rejection of your refund.
• If approved, refunds are processed to your original payment method within 5–10 business days.
• Bank transfer refunds may take an additional 2–5 business days depending on your bank.
• Wallet credits (if chosen) are applied instantly.

7. Return Shipping

• For defective or wrong items, Ecove covers the return shipping cost.
• For change-of-mind returns, the buyer is responsible for return shipping fees.
• We recommend using a trackable shipping service.

8. Exchanges

We only replace items if they are defective or damaged. Contact us at support@ecove.com.ng to arrange an exchange.

9. Vendor Responsibility

Ecove is a marketplace platform. Individual vendors are responsible for fulfilling returns in line with this policy. If a vendor fails to process a valid return, Ecove will intervene to ensure you receive your refund.

10. Contact Us