Privacy Policy

1. Introduction

Ecove (“we”, “us”, or “our”) operates the Ecove online marketplace at ecove.com.ng. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform. By accessing or using Ecove, you agree to the terms of this policy.

2. Information We Collect

2a. Information you provide directly

• Account details: name, email address, phone number, and password
• Shipping addresses and billing information
• Payment details (processed securely by Paystack/Flutterwave — we do not store card numbers)
• Messages sent to vendors or our support team
• Vendor business information (business name, CAC registration, bank account details)

2b. Information collected automatically

• Device and browser information (browser type, operating system, screen resolution)
• IP address and approximate location (country/city level)
• Pages visited, search queries, and interactions on our platform
• Session cookies and authentication tokens stored in secure, HttpOnly cookies
• Error logs and crash reports (via Sentry)

3. How We Use Your Information

• To process orders, payments, and deliver purchased goods
• To create and manage your Ecove account
• To send order confirmations, shipping updates, and receipts
• To respond to customer support requests
• To send promotional emails and marketing communications (you can opt out at any time)
• To detect and prevent fraud, abuse, and security threats
• To improve our platform, personalise your experience, and conduct analytics
• To comply with applicable Nigerian laws and regulations

4. Sharing Your Information

We do not sell your personal data. We share information only in these circumstances:

• Vendors: We share your name, delivery address, and order details with the vendor fulfilling your order.
• Payment processors: Paystack and Flutterwave receive payment information to process transactions.
• Delivery partners: Logistics providers receive your name and delivery address to fulfill shipments.
• Service providers: We use trusted third parties (e.g. Cloudinary for image storage, Sentry for error monitoring) who are bound by confidentiality agreements.
• Legal compliance: We may disclose data when required by Nigerian law, court order, or to protect our legal rights.

5. Cookies

We use cookies and similar technologies to:

• Keep you logged in securely (authentication cookie, HttpOnly and Secure)
• Remember your cart and wishlist preferences (stored in your browser's localStorage)
• Analyse traffic and improve our services (analytics cookies)

You can disable non-essential cookies in your browser settings. Disabling the authentication cookie will prevent you from staying logged in.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymise your data within 90 days, except where we are required to retain it for legal or regulatory purposes (e.g. transaction records for tax compliance).

7. Your Rights

Under applicable Nigerian data protection law (NDPA 2023), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Withdraw consent for marketing communications
• Object to processing based on legitimate interests
• Data portability — receive your data in a structured format

To exercise any of these rights, email us at privacy@ecove.com.ng.

8. Security

We implement industry-standard security measures including HTTPS encryption, HttpOnly and Secure cookies, bcrypt password hashing, rate limiting, and Content Security Policy headers. Despite these measures, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your Ecove account.

9. Children's Privacy

Ecove is not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of Ecove after changes are posted constitutes acceptance of the updated policy.

11. Contact Us